Privacy Policy
This Privacy Policy explains how personal information is collected, used, stored and protected when you visit this website, contact us, request a quotation or enquire about products and business services.
Last Updated: 12 August 20261. Introduction
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy applies to information collected through this website, including product pages, contact forms, quotation requests and other interactions with the website.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on how you use our website, we may collect information that you voluntarily provide to us.
Information You Provide
- Name and contact details.
- Company or organisation name.
- Email address.
- Telephone or WhatsApp number.
- Country and delivery destination.
- Product requirements and requested quantities.
- Information submitted through quotation or enquiry forms.
- Other information you choose to include in your enquiry.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, such as browser type, device information, approximate location, IP address, pages visited, referring website and general website usage data.
3. How We Use Your Information
We may use information collected through our website for purposes including:
- Responding to product and business enquiries.
- Preparing quotations and commercial offers.
- Communicating about requested products.
- Processing business-to-business enquiries.
- Understanding customer requirements.
- Improving our website and user experience.
- Maintaining website security.
- Preventing fraud, abuse or misuse.
- Keeping appropriate business records.
- Complying with applicable legal obligations.
4. Legal Basis for Processing
Where applicable, personal information may be processed on the basis of one or more lawful grounds, including:
- Your consent, where consent is required.
- Taking steps at your request before entering into a business relationship or contract.
- Performing contractual or business obligations.
- Legitimate interests in operating, protecting and improving our business and website.
- Compliance with applicable legal obligations.
5. Enquiries, Quotations & Product Requests
The website is primarily intended for business, organisational and professional customers. If you request information, pricing or a quotation, we may use the information you provide to respond to your enquiry.
Product enquiries may include information about products, quantities, container requirements, destination countries, delivery requirements and other commercial specifications.
Information submitted through a website enquiry form may be sent to our business email address for the purpose of handling your request.
8. International Data Transfers
Because we may work with customers, suppliers and service providers internationally, information may be processed in countries other than the country in which you are located.
Where applicable, reasonable steps are taken to ensure that personal information receives an appropriate level of protection when transferred internationally.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining business records, resolving disputes and complying with legal obligations.
Retention periods may vary depending on the type of information and the nature of the business relationship.
10. Data Security
We take reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include rights to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of information where applicable.
- Object to certain processing.
- Request restriction of certain processing.
- Withdraw consent where processing is based on consent.
- Request information about how your data is processed.
To make a privacy-related request, please contact us using the details provided below.
12. Third-Party Services & Links
Our website may contain links to third-party websites, platforms or services.
These third-party websites operate under their own privacy policies and terms. We are not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policy of any third-party website before submitting personal information.
13. Children's Privacy
Our website and services are intended primarily for businesses, organisations and professional customers.
We do not knowingly request personal information from children for the purpose of providing commercial B2B services.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology or applicable legal requirements.
When changes are made, the updated version will be published on this page with a revised "Last Updated" date.
15. Contact Us
If you have questions about this Privacy Policy, wish to make a privacy request or have concerns about how your information is handled, please contact us.